Lexora AI Privacy Policy

Introduction

Lexora AI is committed to safeguarding the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Lexora AI mobile application (the "App") for Android and iOS, which includes freemium features and in-app purchases. By using our App, you consent to the practices described in this Privacy Policy. Please read it carefully to understand how we handle your information.

Information We Collect

When you use our App, we may collect the following types of information:

• Personal Information: Information you provide when creating or updating an account, such as your name, email address, and profile picture.
• Audio Recordings: Audio recordings of your speech or practice sessions, created within the App to provide feedback and improve your English-speaking skills.
• Usage Data: Information about your interactions with the App, including features used, session duration, and other usage statistics.
• Purchase Information: Details related to in-app purchases, such as purchased items, transaction dates, and payment methods.
• Device Information: Technical details about your device, such as operating system, device type, and IP address, to optimize App performance.

When We Collect Information

We collect information when you:

• Register or create an account on our App.
• Use features such as speech practice or feedback tools.
• Make in-app purchases or subscribe to premium features.
• Contact us for support or provide feedback.
• Interact with the App's features or content.

How We Use Your Information

We use the collected information to:

• Provide and enhance the App's functionality, including personalized English-speaking feedback and recommendations.
• Process and manage in-app purchases and subscriptions.
• Communicate with you, including sending updates, responding to inquiries, and providing customer support.
• Analyze usage patterns to improve the App's performance and user experience.
• Detect, prevent, and address technical issues, security threats, or potential misuse of the App.
• Send periodic emails or notifications about your account, App updates, or promotional offers (if you opt in).

How We Protect Your Information

We prioritize the security of your personal information and implement appropriate technical and organizational measures, including:

• Secure data storage and encryption via Secure Socket Layer (SSL) technology for sensitive information.
• Restricted access to your data, limited to authorized personnel bound by confidentiality agreements.
• Regular monitoring to detect and prevent unauthorized access or data breaches.

While we strive to protect your information, no online transmission or storage method is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to provide the App's services, fulfill legal obligations, resolve disputes, or enforce agreements. Audio recordings are stored temporarily to provide feedback and are deleted after a reasonable period, typically 30 days, unless you request otherwise.

Account & Data Deletion

In-App Deletion

You can instantly delete your account and all associated data directly within the Lexora AI app:

1. Go to your Profile Settings
2. Select "Delete Account"
3. Confirm your decision

Your account and personal data will be permanently removed immediately after confirmation.

What Gets Deleted

When you delete your account, we permanently remove:

• Your profile information.
• All voice recordings and practice sessions
• Learning progress and usage history
• Subscription information (active subscriptions will be canceled)

Alternative Method

If you can't access the app, email us at:contact@lexoraai.inwith subject: "Account Deletion Request". Include your registered email address.

Email requests will be processed within 7 days.

Important Notes

• Immediate & Permanent: Account deletion is irreversible
• Backup Data: Residual data in encrypted backups will be automatically purged within 30 days
• Legal Records: Minimal purchase records required for financial compliance may be retained but are anonymized

Third-Party Disclosure

We do not sell, trade, or transfer your personally identifiable information to third parties without your consent, except in the following cases:

• Service Providers: We may share your information with trusted third-party providers (e.g., hosting, payment processing, or analytics services) who assist in operating the App, provided they agree to keep your information confidential.
• Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or government requests.
• Business Transfers: In the event of a merger, acquisition, or similar transaction, your information may be transferred to the acquiring entity.

Non-personally identifiable information may be shared with third parties for marketing, advertising, or analytics purposes.

Third-Party Services and Links

Our App may include links to third-party websites, services, or applications. These third-party services have their own privacy policies, and we are not responsible for their practices or content. We encourage you to review the privacy policies of any third-party services you access through our App.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, such as remembering your preferences, processing in-app purchases, and analyzing usage trends. Cookies are small files stored on your device through your browser (if enabled). We may also use third-party services to track usage data on our behalf.

You can configure your browser to warn you about cookies or disable them entirely. Disabling cookies may limit some App features but will not prevent you from using core functionalities, such as practicing English or making purchases.

Do Not Track Signals

We honor Do Not Track (DNT) signals and do not track, plant cookies, or serve ads when a DNT browser mechanism is enabled. However, we may allow third-party behavioral tracking for analytics purposes, provided it complies with our privacy standards.

Children's Privacy

Our App is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that we have collected such information, we will promptly delete it from our servers. If you believe we have collected data from a child under 16, please contact us at contact@lexoraai.in.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can access and update your account information by logging into the App.
• Deletion: You can request deletion of your account by contacting us at contact@lexoraai.in or deleting your account from the App.
• Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions provided in each email.

Data Breach Response

In the unlikely event of a data breach, we will notify affected users via email or in-App notifications within 7 business days. We adhere to the individual redress principle, ensuring users have the right to pursue legally enforceable actions against data collectors or processors who fail to comply with applicable laws.

Anti-Spam Measures

To prevent spam, we:

• Avoid using false or misleading email subjects or addresses.
• Clearly identify promotional messages as advertisements.
• Include our business's physical address in communications.
• Monitor third-party email marketing services for compliance.
• Honor opt-out/unsubscribe requests promptly, with an unsubscribe link in every email.

To unsubscribe from our emails, follow the instructions at the bottom of each email, and we will remove you from all correspondence.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of updates by posting the revised policy on this page and updating the "Effective Date." Your continued use of the App after such changes constitutes your acceptance of the updated policy. We recommend reviewing this policy regularly.

Grievance Officer

In compliance with the Information Technology Act 2000 and related rules, our Grievance Officer's contact details are:

Contacting Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

We are committed to addressing your inquiries promptly and ensuring your privacy is protected.